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Privacy Policy

A legal disclaimer

The information and services provided by Vetica Medical (“Vetica”) through online consultations, messaging, or any digital communication are intended for general guidance, preliminary assessment, and educational purposes only. Vetica’s online consultations do not replace a full in-person physical examination by a licensed veterinarian when such an examination is necessary.

 

While our veterinarians aim to offer accurate assessments based on the information and media provided, Vetica cannot guarantee a definitive diagnosis, as certain medical conditions require hands-on evaluation, diagnostic testing, or emergency care. Pet owners are responsible for providing complete and accurate information about their pet’s condition. Vetica and its veterinarians are not liable for inaccuracies or outcomes arising from incomplete, unclear, or misleading information shared during the consultation.

 

In cases where a veterinarian determines that a pet’s condition may require urgent, emergent, or in-person medical attention, owners must follow the recommendation to visit a physical veterinary clinic or emergency facility. Failure to seek appropriate in-person care when advised may result in worsening health outcomes, for which Vetica is not responsible.

 

All consultations, notes, recommendations, and communications on Vetica are provided by licensed veterinarians; however, Vetica acts solely as a platform facilitating the interaction. Vetica does not replace veterinary clinics, emergency services, or ongoing primary veterinary care.

 

By using Vetica’s services, you acknowledge and agree to these limitations and understand that Vetica provides support, guidance, and professional insight, but cannot guarantee medical outcomes.

Privacy Policy 

Last Updated: [Insert Date]

 

Vetica Medical (“Vetica,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what data we collect, how we use it, how it is protected, and the choices you have regarding your information when using our website and services.

 

By accessing Vetica’s platform, booking an online consultation, or submitting information through any of our forms, you agree to the practices described in this Privacy Policy.

 

 

1. Information We Collect

 

 

1.1 Personal Information You Provide

 

When you interact with Vetica, you may provide:

 

  • Full name

  • Email address

  • Phone number

  • Address or location (city/province)

  • Payment details (processed through secure third-party providers)

  • Uploaded files (photos, videos, documents)

 

 

1.2 Pet Information

 

We collect information related to your pet to support consultations, including:

 

  • Pet’s name

  • Species, breed, sex, age

  • Medical history

  • Symptoms, behavior notes

  • Uploaded images or videos showing your pet’s condition

 

 

1.3 Automatically Collected Information

 

We may collect information automatically through cookies and analytics tools, such as:

 

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on our site

  • Referral links

 

This helps us improve the user experience and ensure platform performance.

 

 

2. How We Use Your Information

 

We use the information we collect to:

 

  • Provide online veterinary consultations

  • Create and manage your Vetica account

  • Maintain accurate medical records for your pet

  • Improve service offerings and customer experience

  • Communicate appointment updates, recommendations, or support responses

  • Process secure payments and generate receipts

  • Detect and prevent misuse, fraud, or security breaches

  • Comply with legal obligations and regulatory requirements

 

 

3. How We Share Your Information

 

We do not sell your personal or pet information.

 

We may share data only when necessary to provide services:

 

 

3.1 With Licensed Veterinarians

 

Your provided information, including uploaded media, may be shared with veterinarians conducting the consultation.

 

 

3.2 Service Providers

 

We may share limited information with trusted third-party providers, such as:

 

  • Payment processors

  • Secure hosting platforms

  • Analytics platforms

  • Video communication tools

 

These providers are obligated to protect your information.

 

 

3.3 Legal Compliance

 

We may disclose information if required by law, regulatory request, or to protect safety and rights.

 

 

4. Data Storage & Security

 

We take reasonable technical and organizational measures to safeguard your data, including:

 

  • Encrypted communications for consultations

  • Secure servers and data storage

  • Restricted staff access

  • Regular security reviews

 

However, no transmission method over the internet is 100% secure. By using Vetica, you acknowledge this risk.

 

 

5. Cookies & Tracking Technologies

 

Vetica uses cookies to:

 

  • Improve site functionality

  • Analyze traffic and usage trends

  • Personalize user experience

 

You can disable cookies in your browser settings, but certain features may not work properly.

 

 

6. Your Rights & Choices

 

Depending on your location and applicable laws, you may request to:

 

  • Access your personal information

  • Correct inaccuracies

  • Delete your data

  • Withdraw consent

  • Object to certain processing activities

 

To make a request, please contact us at:

[Insert Vetica contact email]

 

 

7. Data Retention

 

We retain personal and pet-related information as long as necessary to:

 

  • Provide ongoing services

  • Comply with legal obligations

  • Maintain consultation records for medical continuity

 

You may request deletion at any time unless retention is legally required.

 

 

8. Third-Party Links

 

Our website may contain links to external sites we do not control. We are not responsible for their privacy practices. We encourage reviewing their policies before providing any information.

 

 

9. Children’s Privacy

 

Vetica does not knowingly collect personal information from individuals under the age of 18 without parental consent. If you believe a minor has provided information, please contact us so we can remove it.

 

 

10. Updates to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. Continued use of our services means you accept these changes.

 

 

11. Contact Us

 

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 [Insert Vetica Email Address]

💬 Or use our website’s chat feature.

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If you’d like, I can now create:

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  • A Terms & Conditions page

  • A Refund Policy

  • A Cookies Policy

  • A Medical Disclaimer section formatted for your websit

What to include in the Privacy Policy

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